Adjust a booking's price

You can change a booking's total at any time before it's cancelled or expired.

Change it

1. Open the booking.
2. In the Money card, click Change the price.
3. Type the New total. Zero is allowed.
4. Click Save price.

You'll see "Price updated. Any open payment link for the old amount was closed." Nothing is emailed to the client.

What happens

• The total changes, and the balance is worked out again from what's been paid.
• The change shows in the booking's Activity, like "Price changed from $800 to $700".
• Any open Stripe payment link for the old balance is closed. Make a new one if you need it (see Send a balance payment link or reminder).
• If the booking has a gallery locked until paid and nothing is owed anymore, it unlocks.

Only owners and admins can change prices.

After a refund

A refund lowers what's been paid, which raises the balance. If you refunded because you're charging less, do both:

1. Refund the difference first, from the payment in the Money card.
2. Then lower the price here, so the balance stays right.

For example: a $1,000 session is paid in full. You refund $100. Paid is now $900, so the balance shows $100. Lower the price to $900 and the balance is back to zero. See Refunds.

Discount codes vs. adjusting

Discount codes are for clients to use when they book. To give one client a discount after they've booked, change the price instead. To offer one client a lower price before they book, send them a proposal with their own price (see Proposals).