Tips and bank transfers

Both are switched on in Payments > Online payments.

Tips

Tick Clients can add a tip to their final payment.

When a client pays what's left of their balance from their portal (the whole balance, or the last payment of a plan), they see Add a tip? (optional) with No tip, 10%, 15%, 20% or Other for their own amount. The percentages are worked out from what they're paying.

• The tip is charged with the payment, as its own line at checkout.
• It isn't part of the session's price, so it doesn't change the balance.
• Refunding that payment can include the tip. The refund button says when a payment has one (see Refunds).

Tips are only offered when clients pay from their portal, not on a payment link you copy or on an invoice. For a tip paid in cash or by Venmo, record it as Extra (see Record a payment made outside Stripe).

Bank transfers (ACH)

Tick Clients can pay balances by bank transfer (ACH).

• Bank transfers cost less than cards and take a few days to clear.
• They're offered for balances and payment plan payments, never for the deposit that holds a time.
• They aren't offered when a client turns on autopay, which uses a card.
• They only show once bank payments are switched on in your Stripe account. Until then, clients see card payments only.