Sent emails and the automatic emails

Messages > Sent emails lists the last 200 emails your studio sent, newest first, with who it went to, the subject, the type and the status. Click a subject to read the email as it was sent. A client's emails also show in the Timeline on their page.

Statuses

• sent: handed to the mail service.
• failed: it didn't go. The reason shows under the subject.
• bounced or marked as spam: the address didn't accept it, or the person reported it.
• held back: not sent because this address unsubscribed, bounced or marked an email as spam before.
• paused: your studio's email is paused after too many bounces or spam reports. Flashslash support can turn it back on.
• not sent: recorded only. Demo clients with test addresses never get real email. Follow-ups also wait here until your mailing address is set in Settings > Studio, under Business details.

Emails clients get automatically

• You're booked: when a deposit is paid, with their portal link. It also goes when you add a session by hand with the confirmation ticked.
• Please sign or Quick form: when a contract or form is sent, including the ones sent automatically after booking.
• Your signed copy: after they sign, with the PDF attached.
• New time and Cancelled: when a session is moved (by you or by them in their portal), or when you cancel it with the email box ticked.
• See you soon: the day or two before a session, if turned on in Settings > Notifications.
• Your balance: a few days before a session with money still owed, and again 3 and 14 days after it if it's still open, if turned on in Settings > Notifications.
• Your gallery closes in N days: before a gallery with an end date closes, if turned on in Settings > Notifications.
• You're on the waitlist and A spot opened: for waitlists.
• Gift card emails to the person receiving a card and the buyer.
• Sign-in link and Set your portal password: when a client asks for them.
• Inquiry follow-ups, if you turn on auto-send. See Inquiry follow-ups.

You can rewrite the everyday ones in your own words. See Changing the wording of client emails.

Emails you send with a click

Portal link, form reminders, held times, booking links for inquiries, and the buttons on a booking: Portal link, Questionnaire reminder, Balance reminder, Gallery is ready and Ask for a review.

Emails you get

New bookings, new inquiries, cancellation requests, reschedules, overpayments, signed contracts, completed forms and the daily digest go to the address in Settings > Notifications. See Notifications and the daily digest.