Inquiry follow-ups

Every inquiry gets a follow-up date. When it's due, the inquiry shows as due in Inquiries, on your Today page and in your daily digest.

Settings

Go to Automations > Inquiry follow-ups:

• First follow-up after (days): how long after the inquiry the first one is due. Default 2.
• Then every (days): the gap between follow-ups. Default 5.
• Stop after (follow-ups): how many to send before stopping. Default 2.
• Subject and Email: the message.
• Send follow-ups automatically: when on, Flashslash emails each follow-up for you once a day, when it's due. When off, you're reminded and send each one with a click.

Click Save follow-ups.

Words that fill themselves in

Words in {curly brackets} in the subject or email are replaced for each person when it goes out:

• {firstName}: their first name
• {name}: their full name
• {sessionType}: the session they asked about
• {bookingLink}: a link to book
• {signoff}: your sign-off, from Email sign-off in Settings > Studio

Follow-ups count as marketing email, so they include an unsubscribe link and need your studio's mailing address. Add it in Settings > Studio, under Business details. Until you do, automatic follow-ups wait and your daily digest says why.

Sending by hand

On an inquiry that's due, click Send follow-up email (then click again to confirm) to send your template now, or Snooze 3 days to push it back. You can also set Next follow-up to any date, or clear it.

When follow-ups stop

• After the number you set in Stop after.
• When the person books. Their open inquiries with the same email are marked Booked.
• When you mark the inquiry as anything other than new or contacted.
• When the person unsubscribes, or their address stops accepting email.

Sending a follow-up marks a new inquiry as contacted. If a follow-up fails to send, it stays due so it's tried again. Check Messages > Sent emails for the reason.