Change your card, switch plans or cancel

Once you have a plan, Plan & billing shows your plan, when it renews, your next payment, your card, and your last 12 invoices. You switch plans right on the Plan & billing page. Your card, billing details and cancelling are on Stripe's secure billing page.

Switch plans

1. Go to Plan & billing and scroll to Switch plan.
2. Pick Yearly or Monthly. Your current plan is marked Your plan.
3. Click Switch to Starter, Switch to Studio or Switch to Pro, then click again to confirm.

The switch happens right away. You pay the difference for the rest of your billing period, or get it back as credit on your next invoice. If you have extra seats and move to Pro, they come off, since Pro includes unlimited seats.

Open Stripe's billing page

Go to Plan & billing and click any of these. They all open the same place:

• Manage billing at the top of the page
• Change card (or Add a card) in the Card on file card
• Open billing settings in the Billing details or cancel card

From there you can update your card or billing details, download invoices, and cancel. When you're done, return to Flashslash and the Plan & billing page updates.

Invoices

The Invoices table on the Plan & billing page lists your last 12, with View and PDF links for each.

Cancelling

Cancel from Stripe's billing page. Everything keeps working until the end of the period you've paid for, and your plan shows Cancelled with the date it ends. Changed your mind before then? Click Keep my plan on the Plan & billing page.

After that date:

1. For 14 days, new uploads, new galleries and online bookings are paused. You can still sign in, see everything, export your data and choose a plan again. Clients can still reach their galleries and portal.
2. After that, your website and client pages go offline and the admin opens only on Plan & billing, Your data and Help center.

Before you cancel, you may want to download everything from Settings > Your data. If you want your studio removed for good, see Delete your studio.

If a payment fails

If your card can't be charged, you'll see Payment failed under Your plan and a banner across the admin. Everything keeps working for 7 days. Click Update billing in the banner, or Manage billing on the Plan & billing page, and update your card.

If it still isn't paid after 7 days, uploads, new galleries and online bookings pause, and 14 days after that your site goes offline, just like a plan that ended.

Questions about a bill

Email billing@flashslashapp.com about charges, invoices or your plan.